16l777 Privacy Policy

1. Introduction

16l777 ("we", "us", "our") operates the online casino and sports betting platform accessible at https://16l777.app. This Privacy Policy governs the collection and processing of personal data belonging to players and visitors ("you", "your") who access or use any part of the 16l777 platform, including its website, account dashboard, games, payment services, and customer support channels.

16l777 is designed specifically for players in Bangladesh. All services are offered in English, and all monetary transactions are conducted in Bangladeshi Taka (BDT). We recognise the importance of data privacy to our player community and have designed our data practices to reflect a genuine commitment to transparency, proportionality, and security.

This Privacy Policy should be read alongside the 16l777 Terms & Conditions and Responsible Gaming policy, both of which form part of the agreement between you and 16l777.

2. Personal Data We Collect

2.1 Registration Data

When you create a 16l777 account, we collect the following information that you provide directly:

• Full legal name
• Date of birth
• Email address
• Mobile phone number (registered in Bangladesh)
• Preferred username and password (password stored in hashed, non-reversible form)
• Preferred payment method and associated account details (e.g., bKash or Nagad mobile number)

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) verification process, which may be triggered at registration or at any subsequent point, we may collect:

• Copies of government-issued photo identification (e.g., National ID card, passport, driving licence)
• Proof of address documents (e.g., recent utility bill, bank statement)
• Proof of payment method ownership (e.g., screenshot of bKash or Nagad account registered in your name)
• Selfie or photograph for liveness verification purposes

2.3 Transaction Data

Each time you make a deposit or withdrawal on 16l777, we record:

• Transaction amount in BDT
• Payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank)
• Transaction reference numbers and timestamps
• Account balance before and after each transaction

2.4 Gameplay and Betting Data

We record all gameplay and betting activity conducted through your 16l777 account, including:

• Games played, bets placed, wager amounts, and outcomes
• Sports betting market selections (including cricket, BPL, T20 World Cup, and other markets)
• Bonus claims, wagering progress, and promotion participation history
• Session start and end times in Bangladesh Standard Time (BST, UTC+6)

2.5 Technical and Device Data

When you visit or use the 16l777 platform, our servers automatically record certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and language settings
• Device type (desktop, mobile, tablet) and operating system
• Pages visited, links clicked, and time spent on each section of the platform
• Referral URL (the page that directed you to 16l777)

2.6 Communications Data

When you contact our customer support team or communicate with 16l777 through any channel, we retain records of those communications, including the content of your messages, the date and time of contact, and any resolution notes recorded by our support staff.

3. How We Use Your Personal Data

16l777 uses the personal data we collect for the following purposes:

Purpose	Description
Account Management	Creating, maintaining, and securing your 16l777 player account and associated wallet.
Identity Verification	Confirming that you meet the 18+ age requirement and verifying your identity in compliance with applicable anti-money laundering obligations.
Payment Processing	Facilitating BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladeshi banks.
Service Delivery	Providing access to casino games, sports betting markets, live dealer games, crash games, and all other 16l777 platform features.
Fraud Prevention	Detecting and investigating suspicious activity, multiple account registrations, bonus abuse, and other violations of the 16l777 Terms & Conditions.
Responsible Gaming	Monitoring player behaviour to identify signs of problem gambling and applying self-exclusion, deposit limit, or cooling-off measures where requested or where we have a duty of care to act.
Customer Support	Responding to enquiries, resolving disputes, and maintaining records of support interactions.
Platform Improvement	Analysing aggregated, anonymised usage data to improve the 16l777 platform, user interface, and game offering.
Legal Compliance	Meeting any obligations imposed by applicable law, including record-keeping requirements and responses to lawful requests from authorities.
Promotional Communications	Sending information about bonuses, promotions, and platform updates to players who have opted in to receive such communications. You may opt out at any time.

4. Legal Basis for Processing

16l777 processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:

• Contractual Necessity: Processing required to perform the agreement between you and 16l777, including account creation, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable law, including identity verification and financial record-keeping obligations.
• Legitimate Interests: Processing conducted in furtherance of 16l777's legitimate business interests, such as fraud prevention, platform security, and service improvement, where those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent, such as the receipt of promotional communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing with Third Parties

5.1 Payment Processors

To facilitate deposits and withdrawals, 16l777 shares necessary transaction data with our approved payment processing partners, including the operators of bKash, Nagad, Rocket, and Upay, as well as Dutch-Bangla Bank, City Bank, and BRAC Bank. Data shared with payment processors is limited to that which is strictly necessary to complete the relevant transaction and is subject to those providers' own privacy and security standards.

5.2 Identity Verification Services

16l777 may use third-party KYC and identity verification service providers to assist in verifying the identity and age of players. Such providers process identity documents and verification data solely for the purpose of confirming the accuracy of information submitted to 16l777 and are bound by confidentiality and data protection obligations.

5.3 Game Content Providers

Games available on the 16l777 platform are supplied by third-party game studios and content providers. In the course of providing their services, these providers may receive aggregated or anonymised session and gameplay data for the purposes of game performance monitoring, RNG certification, and fair play auditing. No personally identifiable player data is shared with game studios beyond what is necessary for game session management.

5.4 Legal and Regulatory Disclosure

16l777 may disclose your personal data to law enforcement agencies, regulatory authorities, or other competent bodies where we are required to do so by law, court order, or other binding legal process. We will, where permitted by law, take reasonable steps to notify you of any such disclosure.

5.5 No Sale of Personal Data

16l777 does not sell, rent, lease, or otherwise commercially transfer your personal data to any third party for their own marketing or commercial purposes. Your information is not a product at 16l777.

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. 16l777 uses cookies and similar technologies (such as local storage and session tokens) to enable core platform functionality and to understand how players interact with our services.

6.2 Types of Cookies We Use

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that protect your account. These cannot be disabled without affecting your ability to use the platform.
• Functional Cookies: Remember your preferences such as language settings, display options, and game lobby filters, so you do not have to reconfigure them on every visit.
• Analytics Cookies: Collect anonymised, aggregated data about how players navigate the platform — such as which pages are visited most frequently and where users encounter errors — to help us improve the 16l777 experience.

6.3 What We Do Not Use Cookies For

16l777 does not use cookies to serve behavioural advertising, track you across third-party websites, or build marketing profiles about you. We do not permit third-party advertising networks to place cookies on the 16l777 platform.

6.4 Managing Cookies

You may manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies will impair your ability to log in and use core 16l777 platform features. Disabling analytics or functional cookies will not affect your ability to play or transact on the platform.

7. Data Retention

16l777 retains your personal data for as long as your account remains active and for a defined period thereafter, in accordance with applicable legal obligations and legitimate business purposes. The following general retention principles apply:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five years following account closure, in accordance with anti-money laundering and financial record-keeping obligations.
• Transaction Records: Retained for a minimum of five years from the date of each transaction, as required by applicable financial regulations.
• KYC Documents: Retained for the period required by applicable law following the termination of the customer relationship. Original documents are stored securely and access is restricted to authorised personnel only.
• Support Communications: Retained for up to three years from the date of the most recent communication in a support thread, unless a longer retention period is required for dispute resolution or legal purposes.
• Technical and Log Data: Retained for up to 12 months, after which it is anonymised or deleted.

Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to any individual.

8. Data Security

16l777 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers;
• Encryption at rest for sensitive data fields including payment account identifiers and KYC document storage;
• Password hashing using industry-standard algorithms — we never store your password in plain text;
• Role-based access controls that restrict access to personal data to only those members of the 16l777 team with a legitimate operational need;
• Regular security assessments and vulnerability testing of platform infrastructure;
• Intrusion detection systems and real-time monitoring of unusual access patterns.

9. Your Data Protection Rights

As a 16l777 player, you have the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request". We will respond within a reasonable timeframe and may need to verify your identity before processing your request.

• Right of Access: You have the right to request a copy of all personal data that 16l777 holds about you, together with information about how and why we process it.
• Right to Rectification: You have the right to request that we correct any personal data about you that is inaccurate, incomplete, or out of date.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations that require us to retain it.
• Right to Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of data you have disputed is being verified.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your objection.
• Right to Withdraw Consent: Where processing is based on your consent (for example, receiving promotional emails), you may withdraw that consent at any time by contacting [email protected] or following the unsubscribe instructions in any promotional communication.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format where processing is based on consent or contractual necessity.

10. Children's Privacy

The 16l777 platform is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered an account with 16l777 using your or their details, please contact us immediately at [email protected]. We take underage gambling prevention seriously and cooperate fully with all reasonable requests related to the protection of minors.

11. International Data Transfers

The 16l777 platform is operated with a primary focus on the Bangladesh market. Some of the third-party service providers we engage — including certain KYC verification services and game content providers — may process or store data on servers located outside Bangladesh. Where such international transfers occur, 16l777 takes steps to ensure that appropriate safeguards are in place to protect your personal data to a standard equivalent to that applied within Bangladesh, including through contractual data protection clauses with the relevant service providers.

By using the 16l777 platform, you acknowledge that your data may be transferred to, stored, and processed in countries other than Bangladesh as described in this section.

12. Changes to This Privacy Policy

16l777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered players by email or by displaying a prominent notice on the platform prior to the changes taking effect. The effective date at the top of this document will be updated to reflect the date the revised policy comes into force.

Your continued use of the 16l777 platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy. We recommend that you review this page periodically to stay informed of how we handle your data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 16l777 handles your personal data, please contact our data protection team using the details below:

• Email: [email protected]
• Subject Line: Please use "Privacy Policy Enquiry" or "Data Rights Request" as appropriate
• Response Time: We aim to respond to all privacy-related enquiries within 5 business days
• Support Hours: Available 24 hours a day, 7 days a week

For responsible gaming concerns or self-exclusion requests, please visit our dedicated Responsible Gaming page or state the nature of your request clearly in your email. Such requests are handled with the highest priority.